CONDITIONS OF SALE :
The present conditions of sale inform the client of his/her rights and obligations upon entering into a contract with the LOCATHERAC Travel Agency. They focus on the organisation and sale of individual or collective stays and services that may be supplied during these stays, notably reservation of lodgings and ancillary services.
These conditions are given to the consumer to consolidate the information given in article 96 of decree 94-490 of the 15th June 1994.
They are made up of specific conditions and general conditions. Sale is considered to be concluded on the date of signature of the contract. Signing the contract implies unreserved agreement with the present conditions of sale, which will prevail over all other conditions. Two copies of this contract will be established in writing, signed by both parties and one copy will be given to the client. A instalment, as defined in paragraph I below, is payable by the client at the time of signature of the contract along with a fee of 25 euros.
GENERAL CONDITIONS OF SALE :
I - PRICE
Our prices are taken from the current database at the time of signature of the contract, and include all taxes. Prices may be changed without warning in the event of cost increases by service providers or in the event of economic crisis. Services are offered for a defined period depending on the terms of the reservation.
With regard to accommodation, our prices include rental (including VAT), utility bills (water, electricity and heating), administrative costs, optional holiday cancellation insurance and the supply of bedlinen.
Visitors' tax is collected on behalf of the municipality and is not included in the tariffs. It must be paid on-site, in accordance with municipality terms and conditions.
The tenant will be required to pay a deposit upon arrival, which will be refunded three weeks at the latest after their departure, after deductions for the following, where necessary : missing items, damage, breakages, etc. If these expenses exceed the deposit amount, the tenant agrees to pay the difference required to restore the premises to their original condition.
II - REGISTRATION - RESERVATION
Thirty percent of the total amount is payable upon registration, with the remainder to be paid no later than thirty days before the arrival of the tenant. If registration is made less than 30 days before the beginning of the stay, the total amount is requested. In the event of non-payment within these time periods, LOCATHERAC reserves the right to release the reserved premises, and retain the instalment paid upon registration. The entire rental amount and payment for any extra services may be asked for in accordance with the terms of payment stipulated in the contract. The reservation is considered to be finalised as soon as the instalment has been paid. If the client does not satisfy the above requirements, the reservation will be considered to be cancelled.
III - RESPONSABILITES
In order to provide these services, LOCATHERAC calls upon several types of service providers. LOCATHERAC is separate from these service providers who, in all circumstances and with regards to all clients, are responsible for everything concerning their field of activity in terms of the statutes that govern them and their legislation. By the same token, LOCATHERAC cannot be held responsible and the client cannot seek any compensation in the event of changes in timetabling or in the event of an act of God.
Any interrupted stay or any service not used by the client, for whatever reason, cannot be reimbursed. The LOCATHERAC agency cannot, in any event, be held responsible for acts of God, unexpected events or third parties.
IV - INSURANCES
Tenant's risks, damage to property and holiday cancellation are covered by policy no.1431892601 taken out with the insurance company "AXA ASSURANCES FRANCE", managed by Mr. Didier THEVENET, at 74220 La Clusaz.
Terms and conditions of cancellation : If the optional cancellation insurance is taken out, the Company guarantees the refund of the instalment amount paid, from which administrative costs will have been deducted. The Insurer covers holiday cancellations resulting from the following causes, as long as they occur prior to the planned date of the holiday :
- accidents, serious injury, serious illness or death suffered by the Insured, their spouse, their direct ascendants or descendents. By serious injury or illness, we mean an alteration in health or physical harm observed by a doctor, which requires the tenant, their spouse, their direct ascendants or descendents to remain in their room or to stay in the establishment in which they are receiving care on their planned departure date, to prevent their condition from being aggravated.
- a fire, explosion or natural event that causes extensive damage to the home of the tenant prior to their planned departure date, and which requires their presence at the damaged premises on this date.
Should the tenant not take out a cancellation policy or should the tenant cancel their stay for any reason other than those covered by the insurance policy, as listed above, they will be required to pay the remainder of the rent as per the following terms :
- more than 30 days prior to arrival : 25 euros
- 20 to 30 days prior to arrival : 30 % of the total price of the stay
- 15 to 19 days prior to arrival : 50 % of the total price of the stay
- 7 to 14 days prior to arrival : 75 % of the total price of the stay
- less than 7 days before the arrival : 100 % of the total price of the stay
V - VARIOUS
The client must arrive on the precise day at the time mentioned in the contract. In the event of late arrival, the client must warn the LOCATHERAC agency. Any unused services resulting from lateness will still be payable and will not be reimbursed.
For rentals, a report on the condition of the premises is established and signed by the tenant 48 hours after arrival. This report is the only reference in the event of litigation concerning the condition of the premises. The tenant must use the premises appropriately, responsibly and decently. The tenant must leave the apartment or the chalet in a perfect state of cleanliness. If the premises are left dirty, any cleaning and / or repair costs incurred will be charged to the tenant.
The tenant is responsible for all broken or damaged objects and for any damage that is caused to installations, particularly from freezing and misuse of heating systems or other equipment. Disruption of the workings of general services of the building : heating, hot and cold water, etc... and public services : water, electricity, gas, telephone, will not justify a reduction in the rental cost, nor payments in damages, unless they are due to willful acts of the owner. The agency and the owner accept no responsibility in the event of theft or burglary in the rented premises. For anything that is not included in this rental contract, usual regulations and legislation concerning property rental will apply. The tenant does not have the right to sublet without the agreement of the owner or the Agency. Tenants of chalets are responsible for clearing snow during their stay. In communal premises, tenants must only use allocated parking areas. Putting up extra beds is forbidden. The tenant may not refuse entry to the premises if asked. Any problems that may result from this contract will be handled exclusively by the Magistrates' Court in ANNECY (Haute-Savoie).